At Freeform Rings, we want you to love your rings! If you are not happy with your ring in any way - please let us know! Please fill out the short form below to complete your exchange request.
Our Exchange process works like this:
- You complete this online form with all the required details.
- We receive your request, check that everything is in order, and then prepare a payment email for you, in the form of an Order Confirmation.
- From this payment email you will pay the amount of R110.00 to replace your ring(s). That covers the courier costs for sending the new ring, and collecting the old ring from you. (If you live in rural areas where courier costs are expensive, this cost may be a bit higher)
- You can pay using any of the payment providers available on our online store.
- After they payment clears into our account, we will send you your new rings, with a pre-marked courier sleeve into which you will place the old rings.
- Exchanges are only available to customer who have made a purchase in the past 45 days
- Your exchange can take between 5 to 7 working days to complete